GES 21 Solo Redondo 2.png

SERVICES

Frequently asked questions

Persona frente a la cámara

“Green Energy Solutions helped me generate my own solar energy saving a lot on my electricity bill for the whole year.” Nomi Alvarez.

Paneles solares
Aire acondicionado en funcionamiento con control remoto

SOLAR PANELS SECTION

What are solar panels?

They are equipment that generate energy through the sun, so that later, it converts it into electrical energy used in residences, businesses and industries through an "inverter". They are exclusively for conventional energy saving, not for showers (water). The sun, a free and inexhaustible source in a natural way, to reduce the monthly payment of the electricity bill, which increases more and more every day. 

How many years do solar panels last?

Depending on the brand, they have a minimum durability of 25 years in general. At Green Energy Solutions we have brands that have a minimum useful life of 30 years and can reach up to 50 years in a 100% degradation

Do you install or just sell the product?

We characterize ourselves by providing an excellent service, so yes, we carry out installations throughout the country.

What kind of solar equipment do you offer?

Installation of residential, commercial and industrial solar panels with connection to the electricity grid. Autonomous systems with batteries, solar heaters, public lighting lamps, and everything related to solar energy.

I need to reduce the payment of the electricity bill. Are the savings with solar panels real?

Totally and 100%. Most of our customers are satisfied from the first electricity bill by reducing up to 95% of the monthly payment. You become a solar power generator by installing solar panels. The electricity company changes the social rate for the self-producer rate. They authorize the change from unidirectional to bidirectional meter to be used with the solar system. The energy generated by the sun is accounted for with the bidirectional counter and is not wasted, but the excesses remain as a balance for cloudy days, therefore, this balance does not expire. After your BTS (Simple Low Voltage) rate is readjusted to be self-produced, the electric company only charges low taxes for the use of light poles, meter readings, general wiring, among others. It is like saying that the electric company is a "toll" between the generation of your solar equipment and the charge for using their general services.

What do I need for an initial quote and reduce the payment of my electricity bill, in my company or residence?

For the installation of solar panels to the electricity grid and reduce the monthly electricity payment, we need you to send us an updated and complete electricity bill (not dark or blurred), because there the electricity company details the consumption in kWh of each month and with Based on the average of this consumption, Green Energy Solutions can detail how many panels you need to install in your residence. For the commercial user in the same way, unlike other concerns, such as installed power, types of generation contract (if applicable), how the roof infrastructure is made up (spaces, shade, distance to the panel and meters), among others. To quote, you can send your electricity bill and your data in the solar panels form by entering the following link: Forms

What do I need for an initial quote if I don't have electricity?

For the installation of off-grid solar panels with batteries, you need to make a list of all the electrical devices that you plan to connect to the solar equipment such as TV, computer, laptop, radios, fans, light bulbs, among others. Also the hours of use of each one, the watts of each device and any other relevant information. It is done in this way since the solar equipment with batteries is more complicated because it is not connected to the electric current and it also has its limitations since to connect refrigerators, freezers, water pumps or everything that has a motor, the installation possibly generates a very large battery bank and the solar equipment is too expensive. Additionally, the battery bank to be installed must be changed between 1 and 3 years for its useful life, which, in the long run, results in an expense instead of being a solar investment. The ideal is to connect to the electrical network with the electrical company, so that the installed solar equipment is an investment of more than 30 years in solar generation. As autonomous solar equipment with batteries is limited to the installation of energy devices, solar combos have been made, which are economical and suitable for limited installation of some residential devices most used by customers. You can see the solar combos in the following link: Solar Store.

How often should maintenance be performed on my solar panels?

Usually it is every year. A complete check is carried out on the installed solar equipment and a budget is made if there is any component to change that is bad. The cost of solar maintenance varies in relation to the number of solar panels installed, complexity to perform preventive and corrective maintenance, installation distance, travel expenses (if applicable), among others. The cost of the technical visit varies depending on where the client is located. You can schedule a technical visit at the following link: Forms.

Is solar power generation legal?

Yes, it is 100% legal and accepted by Guatemalan laws established by the Department of Energy and Mines of Guatemala. In order for any solar equipment connected to the electricity grid to work, it is necessary for the electric company to review each solar installation so that they make the change from a unidirectional to a bidirectional meter and with this, the solar generation is approved.

Is there any bad practice when installing solar energy?

Yes, there are dubious practices of companies or installers that can carry out bad installations, they change the labels of the solar panels for other brands that do not work, installers or companies that have little experience, charge cheap at an incredible price, change new parts for used ones without the client realizes so that they continue charging for more services, among others. Be careful with incredible offers, hidden charges, very low price charges, among others. That is why they always hire Green Energy Solutions in whom every Guatemalan has trusted for more than 7 years.

How do I know how many solar panels I need?

If it is to reduce the monthly payment of the electricity bill, only through your monthly electricity bill. If you have a new residence, you must wait at least for the second electricity bill to know for sure, your monthly consumption, and thus be able to make a solar quote. We cannot make calculations of the number of solar panels to install based on assumptions or how much you are paying in money monthly, since what is needed is to detail in kWh (energy measurement) the average monthly electricity consumption. The detail in money, only serves us only to calculate the return on investment, which varies, according to the average energy consumption. Now, if it is to connect electrical devices without being connected to the electric company, the amount of electrical equipment to be connected, the hours of use, the watts or watts of each device, among others, must be detailed. As we have already established before, autonomous equipment with batteries has its limitations. Not everything can be connected to solar power using only the battery bank. 

Is any additional structure needed?

If you have problems with space or shade, you probably need an additional pergola or metal structure. Otherwise, the anchor structure that is already included with the complete system, you do not need anything additional. We can't know for sure if you need additional structure until you submit photos of your roof, but if it's flat slab concrete it usually doesn't take any extra.

We have a project or bidding in a commercial company and for the quote we need plans of all kinds, work schedule, delivery times, products to be used, among others. Can you quote these requirements initially?

Unfortunately we cannot quote in this way initially, when we know that there are other bidding companies that may also be quoting. We can start with a preliminary quote of the product to be installed and costs, but plans of all kinds, delivery times, product, supplies, among others, are only reserved if the project is awarded to Green Energy Solutions, otherwise we cannot work in this way. way. This ideology is as if someone were hired to work for a company, who gets up early in the morning, arriving at work on time to transmit all their knowledge about the position they currently have, but their salary is paid to another person. .... We believe that in the same way this situation should not be when the client initially requires us to quote him up to the last screw to be installed when there are more companies offering their services. Yes, we can make this type of quotes only when the project is awarded to our company, otherwise we only make initial quotes based on your electricity bills. In addition, when the client is bidding, many times the project is already awarded to someone else but they need to have a minimum of 3 quotes to present, so in this way, we can not quote like this, because since they already awarded the project, either by sales commissions that are under the table (illegal), Green Energy Solutions opposes customers who have these requirements and we get rid of future problems.

What payment facilities do you have?

Yes, of course, we have payments with credit/debit cards through Visa in Link (a secure payment service through VisaNet Guatemala from wherever you are through a link on your cell phone, PC or laptop), physical POS (only in office), from 2 to 18 months in normal visa quotas and up to 48 months in special visa quotas, bank leasing (solar lease) and low-interest loan with the MICOOPE cooperative.

Do you carry out international projects?

Yes, of course, we carry out solar projects of all kinds in Guatemala locally for business and residential clients. Also internationally in Central America through business partners to business customers only and in El Salvador to business customers with our company Acabados Modernos SA de CV

Is Green Energy Solutions (GES) a company that has field experience or is just starting out?

Indeed, GES is a company that started in 2013 with Acabados Modernos LT from Guatemala, a company that is still active and is a business partner of GES. Acabados Modernos LT began in the field of construction and final finishes as well, with solar energy, later it was decided to separate solar energy to start Green Energy Solutions that provides and installs solar energy equipment directly in the renewable solar field, therefore that by the year 2022, GES already has 9 years of experience in Solar Energy, thus becoming a prestigious and experienced company in the field. Green Energy Solutions is not a company that only imports and sells like most companies today, it also installs and is dedicated only to solar energy in solar products, installations and maintenance. Thanks to Acabados Modernos LT from Guatemala, which expanded its horizons to the country of El Salvador, establishing itself as Acabados Modernos SA de CV, Green Energy Solutions also carries out projects in the neighboring country of Guatemala.

Recently someone made me more than two visits, maintenance or solar repairs saying they were from Green Energy but the problem continues. What is happening!

Unfortunately, there are technicians who pass themselves off as active Green Energy Solutions staff but they are not. They are people who have possibly left GES and are dedicated to offering their services as freelancers, there are also people who only take the name of our company for our excellent reputation so that their services are supported and clients can trust them. Please, do not trust people like that as we have had many cases of clients calling us claiming guarantees for work that was not authorized by GES and therefore we cannot offer them the necessary support. To request a visit, repair or maintenance of solar equipment, use only the current communication channels that GES has such as this website, social networks, WhatsApp and forms authorized by Green Energy Solutions. Also, GES may request the purchase invoice at some point during the claim to confirm that it was GES who offered you the service. Do not trust solar technicians who are not authorized by GES because they perform repairs or maintenance on you, but you, as a customer, may not realize the repair was not carried out and the technician may continue to charge for solar services that may expensive and never solving the real problem, so you don't stop calling that unauthorized solar technician and continue to get rich off your money. This is a round business of technicians who are only interested in charging as many times as they can charge the same client for their services, but the problem itself is never repaired. Trust GES as your trusted company with years of service and experience in Solar Energy.

There are companies or technicians out there who make technical visits to my company or residence at no cost, offering me low prices on the installation of their products compared to Green Energy Solutions (GES). What is this about?

We have had some clients who leave due to price and in the shortest time after contracting other solar services, they have returned to Green Energy Solutions for a service where what they have been sold or installed fails or lasts a short time, in other words, when others make many free technical visits and the product or service sold or installed has been at a low cost, even if they tell you that they are direct importers, it means that that company or solar technician is going to cheat you with prices and products in the solar market. Around there it is said that when they give you a lot, there is some trap. These types of people like to charge little so that after a while you keep calling them and likewise keep getting more money. Today, such companies abound. Green Energy Solutions has been characterized by its professional solar sales, installation and maintenance services of the best quality and honesty that exists. Thanks to this, today we have the best clients who have stayed with us for years because we have served them as it should be at the right price and just as it should be. As Wilton Loaiza, global foreign trade consultant, says, "The customer who leaves for price, returns for service." What a headache! Don't risk it, better contact us.

I want a technical visit or solar maintenance. Should the payment be canceled first or until the technicians come to my company or residence?

Previously, there was no charge for a technical visit or solar maintenance until the solar work had been carried out, but over time this has changed because some clients no longer wanted to pay anything or asked for a discount when the company's prices are fixed and the job was done. For this reason, our payment policies have changed and now the client who wants a technical visit at his residence or company must pay in advance, except in special business cases when payment is made by check, the technical visit is made first and then the payment, but for residential customers, payment must be made in advance. Each client must also understand that Green Energy Solutions has costs to bear, in turn, we understand that we are surely not the only company in which a client quotes, so if only a technical visit is made but later there is no purchase intention any by the customer, the company would have lost internal fixed costs. For all these reasons already described, Green Energy Solutions requests payments in advance to carry out various solar works. We appreciate your understanding. 

SOLAR HEATERS SECTION

What are solar heaters?

They are equipment that generate energy through the sun and exclusively for showers (water). They are the best to reduce up to 75% on the electricity bill compared to gas or electric space heaters. They exist in pressurized vacuum tube technology (they use the local water pressure), by gravity (they use a water tank, ideal for rural areas) and flat plate technology that is similar to a solar panel but is called a "solar collector" and it is different from a solar panel. 

What are the differences between a gravity fed, pressurized and flat plate or "solar collector" solar heater?

Gravity technology does not use the local water pressure, nor does it use a temperature panel, and it necessarily uses a water tank. As its name indicates, being by gravity, it only heats during the hours of the sun, being able to suffer more when there are very cloudy days or winters. The pressurized technology means that it uses the water pressure of the place, so in this case you will always have hot water 24 hours a day, 7 days a week, since it uses the temperature panel as support for very cloudy days, consumption resistance passive and temperature sensor. These two technologies are the most commercial and are vacuum tubes. There is a flat plate solar heater or "solar collector" that is similar to a pressurized one but has the disadvantage that in a short time it may need to change parts, maintenance is more complex and if the plate is damaged, the cost is like buying a new solar heater, also, this type of heater due to the high rate of complex maintenance, are not very commercial and often stopped being installed. The solar collector of the "flat plate" heater is not vacuum tube and the system is not the same.

Do you install or just sell the product?

We characterize ourselves by providing an excellent service, so yes, we carry out installations throughout the country. In addition, Green Energy Solutions covers guarantees when hiring our professional installation.

What do I need for an initial quote to reduce the payment of my electricity bill, in my company or residence?

For the installation of solar heaters and reduce the monthly electricity payment, we need you to complete a quote form with your installation data so that an advisor can know what type of infrastructure you have. It applies to the residential, commercial or industrial user. To quote, fill out the form for solar heaters by entering the following link: Forms

What do I need for an initial quote if I don't have electricity, water pressure and I live in a rural area?

For the installation of solar heaters where you do not have water pressure, electricity and you live in a rural area, we need you to complete a quote form with your installation data so that an advisor can know what type of infrastructure you have. It applies to the residential, commercial or industrial user. To quote, fill out the form for solar heaters by entering the following link: Forms

I am in the urban area but I do not have much water pressure, what can I do?

In this case, the pressurized solar heater can be accompanied in the solar installation with a small water pump so that the hydropneumatic system works correctly.

What must my residence or place of installation have to install a solar water heater?

You must have hot and cold water pipes previously installed by a plumber, preferably with a connection from the ceiling. If you already have a gas or electric heater, the connection is made to where this type of heater is installed so that the water is distributed to the entire residence or place of installation.

Why doesn't my solar heater heat as well as the electric heater I previously had?

We must understand the solar heater as its name indicates is "solar" and begins to heat the water when the sun begins to rise, through solar radiation, even on cloudy days. The pressurized solar heater is supported by a passive consumption resistance, which means that it only activates when the temperature has not reached an ideal temperature for the shower, then it starts working, but since it is "low consumption" it begins to turn on gradually so that said resistance does not generate too much energy and that the electricity payment is not affected monthly. The sun begins to heat up at 6 am and little by little "heats" the water, so in just over an hour the water must be heating up to more degrees Celsius than since it was without solar radiation since dawn. For this reason, the temperature panel is set to 3 schedules that are automatic during the day, so that it is constantly verifying the internal temperature of the tank. The opposite of the electric flow heater system, which, due to its active resistance, generates too much energy in seconds, so when you turn on one of the taps, the water is already hot. As it is not solar, it relies on electricity quickly and this is where this type of electric heater generates excess monthly electricity payments. 

My house is big and I have appliances that use local water, but when I shower, the water is lukewarm or cold. Will there be something wrong with the installation?

There is nothing wrong with the installation, what happens is that many houses are on 3 levels with several bathrooms and everyone may take a shower at the same time, also some washing machines use part of the hot water and some sinks. It is important to know that the solar heater is connected to all the hydraulic piping of the place, so you should not use, as far as possible, hot water in other places and only use it for showers, this because as we established previously, the Solar heaters use passive resistance and are supported by the sun to heat the water, but if it runs out, there will only be cold water left and again you would have to wait a little over an hour for it to heat the water again. That is why it is said that solar heaters are exclusively for showers and not to use hot water in sinks, washing machines, among others. If your residence or place of installation is large or very large, it is recommended to install the pressurized solar heater that has the largest tank or two or more pressurized solar heaters to compensate for these losses of hot water. Now, if the installation of your solar heater is not new and many months have passed, it is worth making a technical visit to carry out a diagnosis and detail if there is any problem with your solar heater or the installation in general. You can schedule a technical visit at the following link: Forms.

How often should maintenance be performed on my solar heaters?

Usually it is every year. A complete check is carried out on the installed solar equipment and a budget is made if there is any component to change that is bad. The cost of solar maintenance varies in relation to the client's location, travel expenses (if applicable), among others. The cost of periodic maintenance is variable and depends on the solar equipment installed. You can schedule a solar heater maintenance at the following link: Forms.

Is any additional structure needed?

Only when your roof is water (inclined). If it is not very inclined probably the anchor structure with which it is already included with the complete system, there would be no need for something additional. We can't know for sure if you need additional structure until you submit photos of your roof, but if it's flat slab concrete it usually doesn't take any extra.

What payment facilities do you have?

Yes, of course, we have payments with credit/debit cards through Visa in Link (a secure payment service through VisaNet Guatemala from wherever you are through a link on your cell phone, PC or laptop), physical POS (only in office), from 2 to 18 months in normal visa quotas and up to 48 months in special visa quotas, bank leasing (solar lease) and low-interest loan with the MICOOPE cooperative.

Do you carry out international projects?

Yes, of course, we carry out solar projects of all kinds in Guatemala locally for business and residential clients. Also internationally in Central America through business partners to business customers only and in El Salvador to business customers with our company Acabados Modernos SA de CV

Is Green Energy Solutions (GES) a company that has field experience or is just starting out?

In effect, GES is a company that started in 2013 with Acabados Modernos LT from Guatemala, a company that is still active and is a business partner of GES. Acabados Modernos LT began in the field of construction and final finishes as well, with solar energy, later it was decided to separate solar energy to start Green Energy Solutions that provides and installs solar energy equipment directly in the renewable solar field, therefore that by the year 2022, GES already has 9 years of experience in Solar Energy, thus becoming a prestigious and experienced company in the field. Green Energy Solutions is not a company that only imports and sells like most companies today, it also installs and is dedicated only to solar energy in solar products, installations and maintenance. Thanks to Acabados Modernos LT from Guatemala, which expanded its horizons to the country of El Salvador, establishing itself as Acabados Modernos SA de CV, Green Energy Solutions also carries out projects in the neighboring country of Guatemala.

Recently someone made me more than two visits, maintenance or solar repairs saying they were from Green Energy but the problem continues. What is happening!

Unfortunately, there are technicians who pass themselves off as active Green Energy Solutions staff but they are not. They are people who have possibly left GES and are dedicated to offering their services as freelancers, there are also people who only take the name of our company for our excellent reputation so that their services are supported and clients can trust them. Please, do not trust people like that as we have had many cases of clients calling us claiming guarantees for work that was not authorized by GES and therefore we cannot offer them the necessary support. To request a visit, repair or maintenance of solar equipment, use only the current communication channels that GES has such as this website, social networks, WhatsApp and forms authorized by Green Energy Solutions. Also, GES may request the purchase invoice at some point during the claim to confirm that it was GES who offered you the service. Do not trust solar technicians who are not authorized by GES because they perform repairs or maintenance on you, but you, as a customer, may not realize the repair was not carried out and the technician may continue to charge for solar services that may expensive and never solving the real problem, so you don't stop calling that unauthorized solar technician and continue to get rich off your money. This is a round business of technicians who are only interested in charging as many times as they can charge the same client for their services, but the problem itself is never repaired. Trust GES as your trusted company with years of service and experience in Solar Energy.

There are companies or technicians out there who make technical visits to my company or residence at no cost, offering me low prices on the installation of their products compared to Green Energy Solutions (GES). What is this about?

We have had some clients who leave due to price and in the shortest time after contracting other solar services, they have returned to Green Energy Solutions for a service where what they have been sold or installed fails or lasts a short time, in other words, when others make many free technical visits and the product or service sold or installed has been at a low cost, even if they tell you that they are direct importers, it means that that company or solar technician is going to cheat you with prices and products in the solar market. Around there it is said that when they give you a lot, there is some trap. These types of people like to charge little so that after a while you keep calling them and likewise keep getting more money. Today, such companies abound. Green Energy Solutions has been characterized by its professional solar sales, installation and maintenance services of the best quality and honesty that exists. Thanks to this, today we have the best clients who have stayed with us for years because we have served them as it should be at the right price and just as it should be. As Wilton Loaiza, global foreign trade consultant, says, "The customer who leaves for price, returns for service." What a headache! Don't risk it, better contact us.

I want a technical visit or solar maintenance. Should the payment be canceled first or until the technicians come to my company or residence?

Previously, there was no charge for a technical visit or solar maintenance until the solar work had been carried out, but over time this has changed because some clients no longer wanted to pay anything or asked for a discount when the company's prices are fixed and the job was done. For this reason, our payment policies have changed and now the client who wants a technical visit at his residence or company must pay in advance, except in special business cases when payment is made by check, the technical visit is made first and then the payment, but for residential customers, payment must be made in advance. Each client must also understand that Green Energy Solutions has costs to bear, in turn, we understand that we are surely not the only company in which a client quotes, so if only a technical visit is made but later there is no purchase intention any by the customer, the company would have lost internal fixed costs. For all these reasons already described, Green Energy Solutions requests payments in advance to carry out various solar works. We appreciate your understanding.